Returns or exchanges will be accepted for up to 14 days from the original purchase date. To be eligible for a return, you must have your receipt, or proof of purchase and your item must be unopened. All returns will be issued in the payment method that the customer used at the time of purchase. This includes gift certificates. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Gift Certificates may not be returned for cash value.
Please process any manufacturer warrantied items with the manufacturer directly.
Online Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at procamerahawaii@gmail.com.
Online Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@procamerahawaii.biz and send your item to: 99-080 Kauhale St. B-4 Aiea Hawaii US 96701.
Shipping
To return your product, you should mail your product to: 99-080 Kauhale St. B-4 Aiea Hawaii US 96701
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
